Customer Success Engineer

Role - Customer Success Engineer

Team: Engineering

Experience: 4 to 8 Year’s

Location: Mumbai- Andheri East

Introduction

$11 trillion of money flows every year between companies in India. It typically takes avg. 70 days for a business to get paid, and it’s increasing 5% every year. Formal funding options are limited, and cover < 5% of the addressable market.

We are building India’s largest B2B Payments Platform that transforms how businesses pay and get paid. Our award-winning platform already processes INR 20,000+ Crores of invoices every month, across 300,000 MSMEs and 1200+ corporates; with 30+ lenders plugged in for credit. Globally, companies in this space, like Coupa, Bill.com, Melio, C2FO, Tipalti, have witnessed tremendous success over the past decade doing $ Billion+ disbursements weekly and cumulatively valued over $50 Billion.

You will join our core team that currently consists of ex-BCG and ISB / IIM alumni with a team of industry veterans serving on the advisory board. We are backed by Elevation Capital (one of the most successful VCs in India) and General Catalyst ($15 Billion+ global fund, and early investors in Stripe, Airbnb etc.). We share our lineage with HCS, a 25 year old investment bank and a registered NBFC. We are a team of passionate problem solvers and we’re building a technology company with a strong product innovation mindset.

We are looking for someone who loves a challenge, is ambitious, super tenacious and persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a knack for understanding customer needs, and is result-oriented.

Role Description

1. We are looking for a Forward Deployment Engineer to lead customer onboarding, deployments, and production support for the CashFlo platform.

2. This role sits at the intersection of engineering, customer success, and product, and requires strong technical depth combined with excellent communication skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success. This is not a traditional support role — it’s a high-ownership, hands-on techno-support and deployment engineering role.

Key Responsibilities

Customer Deployment & Onboarding

● Own end-to-end deployment of the CashFlo platform for enterprise customers

● Configure integrations, workflows, and environment-specific setups

● Drive fast go-live and post-deployment stabilization

Customer Interaction & Requirement Gathering

● Act as the primary technical point of contact for customers

● Understand customer business flows, data needs, and system constraints

● Translate requirements into clear technical inputs for Product and Engineering teams

Production Support (L1 & L2)

● Handle L1/L2 production support for customer-reported issues

Customer Success Engineer

● Debug data, integration, performance, and infrastructure issues

● Act as a technical escalation point during critical incidents

Data & ETL Support

● Understand and troubleshoot ETL pipelines and data workflows

● Support ingestion, transformation, validation, and reconciliation of data

● Work with APIs, databases, and file-based integrations

Product Feedback & Documentation

● Share real-world customer feedback, gaps, and edge cases with Product teams

● Create deployment guides, runbooks, and internal documentation

Qualifications

● 4–8 years of experience in customer-facing technical roles

● Strong understanding of ETL pipelines and data workflows

● Experience working with AWS, GCP, or Azure cloud environments

● Knowledge of cloud networking fundamentals

● Knowledge of Java - SprintBoot/Python, Postgres is a must.

● Familiarity with SQL, APIs, monitoring, and logging tools

● Strong troubleshooting and problem-solving skills

● Excellent written and verbal communication skills

Nice to Have

● Experience with SaaS, FinTech, or enterprise platforms

● Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3)

● Startup or high-growth environment experience

Soft Skills:

● Effective Communication: Clear and precise communication to collaborate effectively across teams.

● Curiosity and Growth: A proactive learner with a passion for continuous improvement and innovation.

What Sets You Apart

● Functional Requirements: Ability to consider operational delight as a key aspect of product and platform design.

● Scale Experience: Exposure to high-scale environments and understanding of the evolutionary technical challenges they pose.

● Strong understanding of distributed system complexities and how they operate.

Joining CashFlo - Why it’s a great choice:

● Uniquely Positioned for Success: CashFlo sits at the unique intersection of Payments, Lending, and SaaS - three of the fastest-growing and most lucrative spaces globally and in India. As a part of our team, you will be a key player in an industry-defining company.

● An Opportunity to Create Wealth: At CashFlo, we understand that our success is deeply linked with the success of our employees. That's why we offer the potential to create exponential wealth through equity in our rapidly growing early-stage company. You will not only contribute to our growth story, but also share in the rewards.

● A Collaborative and Driven Team: We pride ourselves on fostering a culture that encourages kindness, collaboration, and a shared commitment to quality. Our team members are always there to help each other, and we believe in lifting each other up. Your growth is our growth, and we succeed as a team.

● Direct Impact on Company Success: At CashFlo, every role is crucial. Your work will have a real, tangible impact on our success. You'll see the results of your hard work in real-time.

● Fast-Track Your Career: We invest in our employees' professional growth through comprehensive training programs, mentoring opportunities, and clear growth paths. Whether you aspire to grow as an individual contributor or on a management track, we provide the resources and support you need to accelerate your career.

● Best-in-class Compensation and Benefits: We offer competitive compensation, with best-in-class incentive structures. We value the work you do, and our compensation package reflects our commitment to attracting and retaining the best talent.

● Unwavering Commitment to Excellence: We are seeking individuals ready to dive into challenging work, individuals who are excited about going above and beyond to drive their own growth and the company's. If you are motivated by ambitious goals and are ready to make a significant impact, CashFlo is the place for you.