Customer Care Executive - Merchant Experience Advisor (Relationship Manager)

🚨 Hiring Alert – Merchant Experience Advisor (Relationship Manager)

📍 Location: Juinagar & Bangalore

💼 Department: Helpdesk

👨‍💼 Position: Merchant Experience Advisor (Relationship Manager)

📅 Experience: 0–3 Years

🏢 Industry Preference: Fintech / Banking / Payments

🔹 Job Responsibilities:

* Handle merchant queries through calls, emails & WhatsApp

* Resolve issues related to POS machines, transactions & settlements

* Conduct welcome calls and guide merchants on product usage

* Follow up on complaints and ensure timely resolution

* Educate merchants about offers and campaigns

* Promote additional services (Upselling/Cross-selling)

* Maintain records of customer interactions and resolutions

🔹 Required Skills:

* Good communication skills in English & Hindi

* Customer handling and problem-solving skills

* Ability to manage high call volumes

* Basic knowledge of POS, UPI & digital payments

* CRM/Ticketing system knowledge is an added advantage

🎓 Eligibility:

* Minimum 10th Pass

* Age below 35 years